Terms of Service

Last updated 10 November 2026

These terms apply to your use of VigilRisk, a service operated by Becloudsmart Pty Ltd (“we”, “us”). By signing up, or by using VigilRisk on behalf of an organisation, you agree to them for that organisation (“you”). If you have signed a separate written agreement with us, that agreement takes precedence where the two differ.

Your account

You are responsible for who you invite into your workspace, the roles you give them, and what they do there. Keep sign-in credentials private and tell us promptly if you think an account has been compromised.

Subscriptions and billing

Plans are billed in advance, monthly or annually, in Australian dollars through Stripe. Current prices are on our pricing section.
Each plan includes a monthly AI token allowance. An annual subscription includes twelve months of allowance for its year. Usage resets at the start of each billing period; unused tokens do not carry over.
When the allowance for a billing period is used up, AI features pause until the next period. Everything else keeps working.
If a payment fails and is not resolved, the workspace becomes read-only until it is.

Your data

You own the information you put into VigilRisk. You give us permission to host, process and back it up only as needed to provide and support the service. How we handle personal information is set out in our Privacy Policy.

AI features and your decisions

AI features draft suggestions — risks, controls, obligations, summaries and answers. They can be wrong or incomplete. Suggestions are saved as drafts for a person to review, and approvals and sign-offs are always made by people. VigilRisk supports your risk and compliance work; it does not provide legal, engineering or professional advice, and you remain responsible for your obligations and for the decisions you record.

Acceptable use

Don’t use VigilRisk to break the law, to upload content you have no right to use, to try to access another customer’s data, to probe or disrupt the service, or to resell it without our agreement. We may suspend access that puts the service or other customers at risk, and will tell you why.

When a subscription ends

To cancel, contact us at hello@vigilrisk.io. After the subscription ends, your workspace stays read-only for 90 days so you can export registers and report packs, and re-subscribing in that window restores it. After 90 days the workspace and its documents are permanently deleted, and backup copies expire within a further 35 days.

The service

We work to keep VigilRisk available, secure and backed up, and we improve it over time, so features may change.

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Otherwise, to the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to the fees you paid us in the 12 months before the claim arose.

Changes to these terms

We may update these terms. We will notify workspace administrators of material changes before they take effect, and the date above shows the latest version.

Governing law and contact

These terms are governed by the laws of Australia. Questions about them go to hello@vigilrisk.io.